The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please use the chart below for guidance. Also, sometimes it is better to size up if your pup’s neck size measures towards the end of the sizing range. (For example, if your pup’s neck size is 19”, we recommend sizing up to a Large instead of a Medium.)
X-Small (5/8 or 3/4" wide recommended): fits necks 7”-10”
Small (5/8 or 3/4" wide recommended): fits necks 10”-15”
Medium (3/4” or 1" wide recommended): fits necks 12”-19”
Large (1”, 1.5" or 2" wide recommended): fits necks 15”- 24”
X-Large (1” or 1.5" wide recommended): fits necks 17”-29”
2X-Large (1.5” wide recommended): fits necks 22”-37”
Please use the chart below for guidance. Also, sometimes it is better to size up if your pup’s neck size measures towards the end of the sizing range. (For example, if your pup’s neck size is 20”, we recommend sizing up to a Large instead of a Medium.)
Small: (3/4” or 1" wide recommended): fits necks 10-15” (perfect for Whippets)
Medium (3/4”, 1", 1.5” wide recommended):: fits necks 15-20” (perfect for greyhounds)
Large (1", 1.5” wide recommended): fits necks 20-25”
Extra Large (1.5" or 2” wide recommended): fits necks 25-30”
**Please message us for custom sizing.**
Hand wash with mild detergent with cold water. Lay the collar flat to dry.
If your pup is a heavy puller, we recommend using a harness for walks. Unfortunately, no collar is indestructible and fabric collars are not meant for dogs who are heavy pullers, nor for unsupervised use (in kennels, on tie outs, etc.).
Upon purchase/receipt, Cluaran Design collars and accessories become full responsibility of the customer, where they are in control of determining the suitability for their pet. Please regularly check the collar for wear and tear, and replace as needed.
We would be more than happy to wrap your order if it is a gift. Please let us know what the occasion is in the Note to Seller.
The processing time for orders is one to two weeks, however, orders usually ship sooner.